Bullion is priced against a live market, so returns work a little differently from ordinary retail. Here is exactly how.
If we send the wrong item, or an item arrives damaged or not as described, we put it right at our cost — a replacement or a full refund including delivery. Tell us within 48 hours of delivery, with photos where possible.
Investment-grade bullion is priced on the day against the spot market, so it is exempt from the standard 14-day right to cancel that applies to most online purchases. If you want to sell coins back to us, we will quote you a buy-back price against the live market at that time. That price may be higher or lower than you paid.
If your order has not yet been dispatched, contact us and we will cancel it. Because the price was locked against the market at checkout, a refund is for the amount you paid; we do not adjust for market movement in the interim.
Questions: info@thegoldmerchant.co.uk.
This page describes our returns process. It is not a statement of your statutory rights and it is not investment advice.